BOOKING The guest will receive a booking confirmation by email. The minimum age for booking accommodation is 18. The hotel reserves the right to cancel the booking upon arrival if valid identification cannot be presented.
All bookings, changes and cancellations must be submitted in writing. A booking is considered binding only when written confirmation has been received from the hotel. The hotel will not provide any additional information about the event to participants before the booking has been confirmed in writing.
INFORMATION For group bookings, the following information must be submitted in writing to the hotel no later than 4 weeks before the event:
Participant list
Programme for the event
Contact information for the group leader
Information about any allergies or special requirements
PAYMENT TERMS A deposit of 30% of the total amount is required at the time of booking. The deposit is non-refundable. The remaining amount, corresponding to 100% of the confirmed booking, must be paid no later than 30 days before arrival. A valid credit card must be provided as security for the booking. If payment by invoice is requested, this must be agreed upon and approved before the contract is signed. The full amount for confirmed accommodation must be paid no later than 30 days before arrival.
CANCELLATION Cancellation of confirmed hotel rooms must be made no later than 90 days before the agreed arrival date. The 30% deposit is non-refundable. If confirmed hotel rooms are cancelled less than 90 days before the agreed arrival date, the confirmed price will be charged in full. Any reduction or cancellation of meals notified less than 4 weeks before the event will be invoiced at the full price. Changes relating to meals must be submitted to the hotel in writing.
CHECK-IN – CHECK-OUT
Check-in is from 4:00 PM. Check-in after 6:00 PM must be arranged in advance.
Check-out is no later than 12:00 PM. Later check-out must be arranged in advance.
If parts of the stay or additional services are to be paid individually, the hotel reserves the right to require presentation of a credit card at check-in.
In the event of a no-show, confirmed rooms and activities, including for example a boat trip or event, will be charged in full.
All rooms are non-smoking. Smoking is permitted only in designated areas.
DAMAGE The organiser (customer) is financially responsible for any damage to hotel rooms, furnishings or other equipment caused by the guests.
FORCE MAJEURE
In the event of circumstances beyond our control, including strike, fire, extreme weather, pandemic or other conditions that mean the stay or activity cannot be carried out, we reserve the right to cancel the stay or activity without any further liability for compensation.
Adverse weather conditions considered normal for the season in our region do not in themselves constitute grounds for cancellation and do not entail any change to the applicable cancellation rules.
INSURANCE We recommend that all our guests have a valid cancellation insurance, including coverage in the event of illness or other unforeseen circumstances. We also recommend that you have valid travel insurance during your stay.
PAYMENT AND PRICES
We reserve the right to adjust prices due to increased costs related to procurement, services, currency, taxes, duties or other circumstances beyond our control.
The organiser (customer) is responsible for any unpaid bills from participants, including expenses for the bar, minibar, restaurant and room service.
The hotel is generally cash-free and encourages guests to use electronic payment solutions. The hotel accepts MasterCard, Visa and American Express. In the case of cash payment, only Norwegian kroner (NOK) are accepted. The hotel reserves the right to accept a maximum of NOK 20,000 in cash.
Any credit arrangement must be agreed upon and approved in advance. The payment term for approved credit is 10 days net. The hotel's payment information appears in the table below and will also appear on any invoices.
Address
Storfjord Hotel AS, Øvre Glomset, N-6260 Skodje
Company reg. no.
NO 989 427 962 mva
Bank
DNB Bank ASA
Account
1506 8451 482
IBAN
NO 85 1506 8451 482
SWIFT
DNBANOKKXXX
Note: Please verify the IBAN number.
BUY-OUT When a booking constitutes 80% or more of the hotel's total capacity, the hotel reserves the right to require that the entire hotel be booked. For buy-out bookings, a deposit must be paid upon signing the contract. The deposit amount is determined based on the scope of the booking and is non-refundable. Payment for confirmed accommodation, food and activities must be received no later than 6 weeks before arrival.
COURT OF LAW
Any dispute between the parties to this agreement that cannot be resolved amicably shall be brought before the ordinary courts of Norway. The court's decision is final within the framework of applicable law.
ACTIVITIES AND BOAT TRIPS All bookings, changes and cancellations must be submitted in writing. We reserve the right to change or cancel trips due to unforeseen circumstances relating to equipment, crew or weather conditions. If weather conditions make the original route unsafe, we reserve the right to cancel the trip. Alternatively, the route may be changed to ensure that participants have a safe experience. Route changes due to weather conditions do not constitute grounds for a refund or price reduction.
All participants are themselves responsible for ensuring that they are physically and mentally fit for the activity in question. Participants must follow instructions from the guide or boat operator at all times. The responsible party has the right to refuse participation if this is considered necessary for safety reasons, including due to health conditions, lack of physical fitness, the influence of alcohol or other intoxicants, or if the person causes significant disturbance to other participants.
The use of and bringing personal belongings on activities and boat trips, including cameras, mobile phones, bags, jewellery and glasses, is at the participant's own risk.
Late arrival may result in the trip being shortened or unable to be carried out. The trip must nevertheless be paid for in full, and no refund will be given.
Cancellation of a confirmed activity must be made in writing no later than 30 days before the agreed arrival date. If a confirmed activity is cancelled less than 30 days before the agreed arrival date, the confirmed amount must be paid in full.
PRIVACY POLICY
We reserve the right to make changes to the terms for individual events or for specific periods. In such cases, the hotel or the event supplier will provide further information.
